Questions about hearing care, answered plainly

CarePoint Hearing is primarily a mobile practice, so we bring care to your home or your assisted living or care community. If you'd rather come to us, Melissa welcomes patients in Goodyear by appointment, and we share the address when we book your visit.

We see patients seven days a week: Monday through Thursday 8 AM to 6 PM, Friday 8 AM to 2 PM, and Saturday and Sunday 9 AM to 3 PM. Just call or text (623) 255-8098 and we will find a time that works for you.

Common signs include conversations sounding unclear in groups, turning the TV up louder than others like, asking people to repeat themselves, or feeling worn out from the effort of listening. A comprehensive hearing test is the best way to know for sure whether hearing loss is behind it.

Yes. They are two names for the same kind of license. Many states say Hearing Instrument Specialist (HIS). Arizona says Hearing Aid Dispenser (HAD). Melissa's license comes from the Arizona Department of Health Services and reads Hearing Aid Dispenser, license HAD16102, so that is the title she uses.

No, and she is happy to tell you so. People call her one all the time. She likes to joke that she did not pay for that much schooling. An audiologist has a doctorate in audiology (the AuD after the name), which means years more school and clinical training. Melissa is fully licensed to test your hearing, explain the results, and fit and care for your hearing aids. When she sees something that needs an audiologist or a physician, she tells you and sends you to the right place.

Audiologists handle the more specialized side of hearing care. That includes balance and dizziness testing (called vestibular testing), hearing care for babies and children, and cochlear implant patients. If any of that is what you need, Melissa will point you to an audiologist.

An ENT is a medical doctor who treats the ears, nose and throat, including surgery and medicine. The ENT doctor usually does not do the hearing test. Many ENT offices have an audiologist or a hearing instrument specialist on staff who does the testing, and the two work together when needed. So at an ENT office, the person testing your hearing may hold the same kind of license Melissa does.

No. Most people can start with a hearing test from Melissa, right at home. Just call, text, or book online. If your test or your history points to something medical, like sudden hearing loss, ear pain or drainage, dizziness, or a change in one ear only, she will tell you plainly and send you to a physician first.

A pair starts at $1,500. Where you land from there depends on technology level, features, manufacturer, current promotions, and any insurance discounts. Every price includes your fitting, your programming, and a service plan. We walk you through every option before you decide anything.

Traditional Medicare does not cover hearing aids. However, many Medicare Advantage (Part C) plans include hearing benefits through a third-party administrator. We accept most Medicare Advantage plans and verify your benefit from your insurance card. More on our Medicare Advantage page.

All hearing aids purchased through CarePoint Hearing include a 45-day trial period. If you are not fully satisfied for any reason during that time, you may return your devices for a 100% money-back guarantee. Custom ear pieces follow manufacturer guidelines.

Your price includes professional fitting, custom programming, and an Essential, Advanced, or Premium care plan of one, two, or three years depending on the technology level you choose. That plan covers your cleanings, adjustments, and follow-up visits. The manufacturer warranty, one to three years depending on the model, is included as well, and we never charge a travel fee to come to you.

A clean and check is $50, a comprehensive hearing test is $50, and programming or adjustments to your current devices are $75. There is no office visit fee and no travel fee on top of that. You can see the full list in our pricing section.

No. Coming to you is how we work, not an add-on, so there is never a travel or convenience fee anywhere in our West Valley service area.

A full hearing evaluation typically takes about 30 to 45 minutes, including time to talk through your concerns, complete the tests, and explain your results clearly.

A fitting usually takes 60 to 90 minutes. We program and fine-tune your devices so they feel comfortable and sound natural, and we practice using them together so you leave feeling confident.

Yes. Ongoing follow-up care is a core part of your experience, with cleanings, adjustments, and checks every 3 to 4 months. We are happy to service a hearing aid you purchased elsewhere too, and our Care Transfer Packages are open to you no matter where you bought your devices.

We work with each patient individually to find an approach that fits their situation. Give us a call and we are happy to walk you through what is available.

Yes. Most modern hearing aids can connect directly to your smartphone, so you can stream phone calls, music, and other audio straight to your ears.

Yes. Many hearing aids can help reduce the perception of tinnitus, and many models include built-in tinnitus relief features. More on our tinnitus page.

Bring your insurance card, your current hearing aids if you have them, a list of medications, and any questions or notes about changes in your hearing. We can do the test anywhere that is clean and quiet, and we always recommend that family and friends join the conversation if they can.